Inside Sales Technical Project Representative

An individual responsible for supporting the Autoquip team in the lifecycle from quote to order process and complete projects while adhering to our business initiatives. Taking the lead to communicate to the customer a timeline of progression from inception to commissioning.

• Customer support – Serving as a primary point of contact on an order or project basis, to ensure all teams remain in synergy. The inside salesperson will provide complete customer support, to both reseller and end user. This position manages the customer project from inception to commission.
• Represent the company – The representative works closely with our customers and their customers professionally, honestly, and honorably.
• Internal company communication – The representative works closely with outside sales, engineering, and manufacturing.
  • Provide other team members with clear expectations of their role as it relates to the success of the order and/or project.
  • Maintain system records for all transactions, communications, and document support.
  • Provide costing methods, standards, and set procedures for success and profitability.
  • Confirm the completion of all documentation from SOW, RFQ, Quote, Order, Specifications, Drawings, Manuals, Installation guides, and any required Testing.
  • Monitor and report costing with margin support while directing the project toward target expectations and develop a summary with future improvement directives.
• Project assignment – Projects will be tasked as directed.
  • Portions of the project can be re-task to others based on availability and or skill set in support of the timeline and deliverables.
  • Create Help Desk cases as needed, monitor the progression, resolution with complete follow up response from the customer.

• Customer orientation – The inside sales professional must have the personality, attitude, and people skills to build relationship with Autoquip’s key customers to achieve short and long term results.
• Communication skills – Ability to communicate with customers verbally and in writing.
• Organization skills – The inside sales professional must be able to manage their time, while working on many quotations and orders. Responding to customer needs, internal and external.
• Technical sales – Autoquip’s products are technical in nature and sold into industrial settings, thus involving a level of technical understanding and capacity. Ability to understand engineering drawings and technical. information and the ability to communicate this information to a customer.
• Project management skills and experience – Ability to manage projects of size and length with many moving parts.
• Contract review and understanding – Ability to review contracts for acceptance and or providing exception and alternatives.
• Accounting skills such as understanding of Bonds, Terms, Waivers.
• Ability to manage the project in MS Project with and Excel skills to support the customer.
• Project tracking and documentation thru MS One Note and meetings through MS teams.
• Experience in Project Management is necessary.
• Business or Engineering bachelor’s degree preferred. Experience in either is required.
• Business systems such as Epicor or equivalent preferred.
• Knowledge of MS office products.
• Innovative and creativity with the ability to provide conceptual presentations using SolidWorks preferred.